Certificate III in Business Administration BSB31115

Course Overview

The healthcare sector is currently the largest employer and fastest growing industry in Australia and provides many financially rewarding, flexible and secure career opportunities. Completion of the Certificate III in Health Administration will give you that employment edge when applying for administration positions in a variety of health settings including hospitals, medical practices and allied health.

This qualification is recognised throughout Australia and will provide the skills and knowledge needed to work as a medical receptionist or health administrator.

This is a nationally recognised course which will assist you in gaining skills that are appropriate for employment within a number of businesses. Apply new skills in a practical way that boosts your level of confidence and allows you to function effectively and efficiently within your chosen field. The course provides you with the relevant skills and techniques required for applying solutions for unpredictable problems, for working with different communication styles. You will also develop the skills to;

    • organise business meetings
    • address customer needs
    • risk identification and management
    • arrange business travel arrangements
    • promote goods and services
    • develop excel spreadsheets
    • monitor a safe workplace

Our Post Grad Support is Unique to Australia

Optional Graduate Clinical Experience

Grayclay offers an optional Graduate Clinical Experience Program, designed for graduates  to gain additional experience practicing their skills and managing their workday in preparation for their career. Placement is conducted with “White Rooms Clinics” and students can elect to participate in an additional 40 or 80 hour block. There is no charge for this placement.

After completion support, “Return to learn”

Once you have completed your studies with us, if at any time you would like to refresh either a unit studied or a practical competency, contact us to join our unique “Return to Learn” program at no cost. Our way of supporting you into the future.


Admission Requirements

Domestic Students

The entry requirement for a Certificate III level course is an Australian Year 10 qualification or equivalence.

Minimum of 18 years old


Course Duration And Study Commitment

Full Time

  • 9 Months
  • 3 x 10-week terms
  • This includes a 3 week break  between each term
  • 20 hours per week of online study
  • 12 hours per week self-guided study
  • Work placement 120 hours

Part Time

  • 18 Months
  • 6 x 10-week terms
  • This includes a 3 week break between each term
  • 10 hours per week of online study
  • 6 hours per week self-guided study
  • Work placement 120 hours

Study Modes Available

  • Study Online
  • Practical requirements, students will be assisted to source appropriate placement.

College Locations

  • College
    • 1 Short Street, Southport, Gold Coast
  • Placement
    • Current workplace or Assisted Placement
  • Professional Recognition
  • Membership with the Australian Medical Receptionists Association (AMRA)

Learner Characteristics

The ideal participants for this course are domestic students who are seeking an entry pathway into medical administration to work in various facilities as part of an integral support team, including, private medical clinics, specialist clinics, aesthetic clinics, hospital and allied health.

Further Learning Pathway

  • Medical receptionist (for both public and private practices); medical administration; ward clerk, medical records clerk,  medical secretary
  • Progress learning advancing to the Diploma of Business


Domestic Students  $6500

This fee covers course electronic materials, online support, webinars, marking, RPL for medications and infection control if applicable and tutor support either online or telephone)

Grayclay offers in house weekly payment plans for the duration of the course.

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 See course fee schedules



This is a Study Loans approved course. For more information on our payment options please click here

Study Loan

Payment options available for all courses including extended payment plans *Fees are subject to change without notice (This covers course materials, online support, webinars, marking, RPL for medications and infection control if applicable and tutor support either online or telephone)

Course Units

National code Title Core-Elective
BSBITU307 Develop keyboarding speed and accuracy C
BSBWHS201 Contribute to health and safety of self and others C
BSBMED301 Interpret and apply medical terminology appropriately E (Group A)
BSBMED302 Prepare and process medical accounts E (Group A)
BSBMED303 Maintain patient records E (Group A)
BSBMED304 Assist in controlling stocks and supplies E (Group A)
BSBMED305 Apply the principles of confidentiality, privacy and security within the medical environment E (Group A)
BSBWRT301 Write simple documents E (Group B)
BSBITU302 Create electronic presentations E (Group B)
BSBITU303 Design and produce text documents E (Group B)
BSBITU309 Produce desktop published documents E (Group B)
BSBWOR301 Organise personal work priorities and development E (Group C)
BSBDIV301 Work effectively with diversity E (Group C)

Our elective units have been chosen in response to industry consultation and indicate the general arrangement of delivery of this course.

Entry Requirements

  • Applicants require access to a laptop computer and possess computer skills including being able to operate a personal computer and printer, create and manage basic files, navigate a learning management system, perform basic tasks such as word processing, sending and receiving emails with attachments, uploading and downloading documents and using web based search engines.
  • Recognition of Prior Learning (RPL): For RPL enquiries please contact Student Support admin@grayclay.com.au, see Student Handbook, or website (www.grayclay.com.au).
  • Proof of  age 18+ years drivers licence or 18+ card.
Find Out More & Secure Your Place Today
Online courses commence at the beginning of every month.

We limit enrolment numbers in order to ensure each student receives personal support with our instructors and most courses typically fill up prior to the commencement date.

Enquire now to find out if this course is right for your or apply online to secure your place today and avoid disappointment.

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Student Testimonials

College Business Hours

  • Monday to Thursday: 9 AM - 5 PM
  • Friday: 9 AM - 4 PM
  • Saturday to Sunday: Closed